I scheduled to have
my final outprocessing done on late AUG from my previous duty station. I didn’t want to get charged for the month of SEP since we were no longer going to live in our home so my wife called Vivint again to see what we can do to avoid getting billed for the month of SEP. A few days passed and we called Vivint to follow through w/ our request. When we called, they stated that they did not receive anything. Vivint suggested that I email
them all documents to their email address: . I did what they suggested but when we called again, they did not receive it. By this time we were staying in a motel that we are still currently staying in, slowly transitioning to base housing. Upset and frustrated, we called and spoke w/ Vivint Rep Justin who worked in Account Resolutions. While on the phone w/ Justin, my wife emailed all documents to him. Within a minute, Justin received it. Just like Justin, Paul did the same thing.